Separate workspaces
Customer support data is scoped to its workspace. Tenant checks help keep requests, knowledge and conversations within the right organization.
TRUST STARTS WITH CLARITY
Your support work deserves care.
Understand how access, workspace boundaries and AI controls fit into Novaico. Talk to us about the requirements that matter to your business.
Clear roles
Customers, agents and administrators have different access. Customers see their own requests; agents manage support work; administrators manage workspace settings.
Account access
Passwordless email sign-in and Google sign-in help your people access their workspace. Role checks protect agent and administrator actions.
Control over AI
Review proposed replies, configure automation policies and bring in a person when needed. Knowledge generation creates drafts for your team to review.
INFORMATION YOU CAN REVIEW
A clear place to start.
Read our policies and ask for the details you need when evaluating Novaico.
Privacy
How information is collected, used and handled.
Read the privacy policyData processing
Information about processing and data-related requests.
Review data processingAI & trust
How your knowledge, policies and people guide AI support.
Explore AI controlsA security question or concern?
Contact our team so we can direct your question to the right person. Please avoid including credentials or customer data in your initial message.
Room for your whole team
Great support. A fair place to start.
Give your people the tools to help. Let your features decide your plan.
Explore plans