novaico
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AI customer support for small & growing businessesSupport for growing businesses

Powerful support.
Fair by design.

Unlimited tickets, capable AI, and a team with time to care. Everything you need to support your customers, at a price that makes sense.One place for your tickets, your team, and AI that helps.

Explore plans See how it works
See how it works

From $35 / human agent / monthMonthly AI allowance. No fee per resolution.

From $35 per human agent / month. No fee per AI resolution.

Monthly AI allowance included. No minimum seats, no team-size caps.

Three colleagues working together around a laptop.

A little more breathing room

Less routine.
More conversation.

Fair feels better.Explore plans

Your support journey

One workspace, the whole conversation

Good support is a journey. Here’s how it comes together.

From a clear view of the work to a helpful answer and a human connection, every step happens in one place.

01See the work01Organize

Every customer. Every issue.
A clearer picture.Every request,
in view.

Keep requests moving on a shared board. See what’s new, what needs attention, and what’s already taken care of.See what needs attention and keep your team moving.

Issues

New
ClosedResolved
Ava Morgan

Invite our project teamInvite a teammate

Assigned to you✓ Resolved
Leo Chen

My report export is stuckExport is stuck

Assigned to you
Maya Patel

Please update our invoice

Assigned to you
Emma Brooks

Workspace access restoredAccess restored

Closed by your team

Fair when things get busy

Your busiest month shouldn’t come with a ticket surcharge.

More customers asking for help is a reason to support your team. It shouldn’t mean counting every ticket.

  • Unlimited tickets
  • Included monthly AI allowance
  • No fee per AI resolution
A closer look at fair pricing

02Put knowledge to work02Answer

A helpful answer.
A lighter workload.Let AI handle
the routine.

Nova brings your knowledge into the conversation and handles routine questions, so your people can focus where they’re needed.Turn your knowledge into a helpful answer.

Your knowledge → an answer → confirmation

You stay in control

A helpful answer

Ava Morgan

How do I invite our project team?How do I invite a teammate?

Nova
AI agent

Open Team settings, choose Invite teammate, and enter their email address.

Source: Inviting your teamTeam setup guide
Ava Morgan

That worked, thank you!

Resolved

A good answer matters. Knowing when to bring in a person matters too.

03Hand off with context03Your team

The right person.
Already in the loop.

Some requests need experience and judgment. Bring in a teammate with the conversation, private notes, and context together.Bring in a teammate with the conversation and context together.

A handoff that keeps the story intact.

The right person, with context

My report export is stuckLeo Chen
Leo Chen

My export keeps stopping at 80%.

NovaAI agent
Private note

Export stops at 80%. Screenshot attached.

Visible to your team only
screenshot.png
Maya
Support teammate

Hi Leo, I have the details. Let’s work through this together.

Assigned to Maya

04Find the words04Language

Speak their language.

Read the request in your language. Reply in your customer’s, with the original there when you need it.Read in your language. Reply in theirs.

Original and translated messages, side by side.

A conversation across languages

Leo Chen
Original · German

Mein Export bleibt bei 80 % stehen.

English translation

My export gets stuck at 80%.

Maya
Your reply · English

Let’s check it together on a call.

Customer receives · German

Lass uns das gemeinsam am Telefon prüfen.

05Make a connection05Calls

Sometimes, a call is better.

Call your customer and work through the issue together, with the related ticket and your notes close at hand.Call your customer with the ticket and notes close at hand.

Outbound calls, connected to your support work.

Sometimes, a call is better

Linked ticket · #1042

My report export is stuckExport is stuck

Leo Chen
Outbound call
Leo Chen
Customer · Cedar Studio
Calling…● Connected
00:08
Maya · Support teammate
Call notes

Checking the export together.

Notes by Maya

06An answer worth keeping06Keep it

Solve it once.
Give your team a head start next time.

Turn useful resolutions into knowledge drafts. Your team reviews them before publishing, so the next answer starts from a better place.Keep useful resolutions as knowledge drafts. Your team reviews before publishing.

Illustrative product scenes with fictional conversations.

Connected to your work

Keep the tools.
Bring the context.

From customer messages to meetings and engineering work, connect the tools your team already relies on.Bring your existing tools into the conversation.

Gmail

Bring customer email into your support workspace.

Slack

Keep ticket conversations connected to Slack threads.

WhatsApp Business

Receive and reply to customer WhatsApp messages.

GitHub

Let AI find relevant context in your connected codebase.

Jira

Create and link Jira issues directly from support tickets.

Zoom

Create meetings from tickets and share links with customers.

TeamViewer

Start remote support sessions directly from tickets.

Google Calendar

Sync scheduled meetings and send customer invites.

Included with Team

Closer to your customers.
Clearer about your support.

Team adds a customer portal with direct AI chat, plus advanced analytics. Choose it when those features fit your work.

NovaYour AI support agent

How can we help?

Ask a question. Find a helpful answer. And reach your team when you need them.Powered by your knowledge.
Ask a question…

A place that feels like your business.

Your branding. One AI agent with a name and picture you choose. A familiar place for customers to ask questions and follow their requests.

Support at a glance Illustrative view
MonTueWedThuFriSatSun
Ticket flowResponse timesTeam activity

See where your attention is needed.

Understand ticket flow, response times, and team activity. Make decisions with a clearer view of the work behind every conversation.

Starter and Team share the core support features. Team adds these two.

Two colleagues having a thoughtful conversation across a table.

More room for the human part

Good support starts with people who care.

Give routine work a helpful starting point. Bring your people into the conversations that need experience, judgment, and a personal answer.

  • Review AI proposals before sending
  • Choose which work can run automatically
  • Keep private notes and customer context together
See a human handoff

Why we built Novaico

We needed better
support tools.
So we built them.

Gjergj SubashiCEO, Novaico

We built Novaico because growing businesses deserve capable support tools without punishing prices.

We use it ourselves, every day.

As a growing business, we needed a better way to support our customers and our projects. The tools we tried were missing features that mattered to our work.

Getting more functionality often meant a much higher quote. AI added another concern: costs that climbed quickly as usage grew, or a new charge each time an issue was resolved.

We built Novaico from those frustrations, and we use it ourselves every day. Our aim is practical support tools, clear plans, and capable AI that small and growing businesses can afford.

Our pricing principles

Fair pricing

Upgrade for features.
Grow at your pace.

Unlimited tickets. Included monthly AI allowance. No fee per resolution.

Starter

$35USD / human agent / month

Your shared workspace, knowledge base, and core AI tools.

Explore Starter

Team

$75USD / human agent / month

Everything in Starter, plus:

  • Customer portal with AI chat
  • Advanced analytics
Explore Team

Business

Coming soon

$120USD / human agent / month

Package details to follow.

Starter and Team: no minimum seats or team-size caps.

Compare plans

AI allowance details will be shown before signup.

Simple plans, shared principles

Upgrade for features.
Grow at your own pace.

Pay per human agent, with no minimum seats or team-size caps. Add the customer portal and advanced analytics when you need them.

Starter

The core tools to run your support.

$35USD per human agent
per month
  • Unlimited tickets
  • Shared workspace and knowledge base
  • Core AI support features
  • Included monthly AI allowance
  • No fee per AI resolution
Explore Starter

Team

More capabilities

Self-service for customers. More insight for you.

$75USD per human agent
per month
  • Everything in Starter
  • Branded customer portal
  • Direct customer chat with your AI agent
  • Advanced analytics
  • No fee per AI resolution
Explore Team

Business

Coming soon

More capabilities are on the way.

$120USD per human agent
per month

Package details to be announced.

Coming soon
Starter and Team: no minimum seats, no maximum team size, and no monthly ticket cap.Monthly AI allowance included; allowance amounts and usage terms are being finalized. No fee per AI resolution. Signup details will follow.

A few fair questions

Good to know
before you grow.

No. Starter and Team have no minimum seats or maximum team size. Each human agent is billed at your plan’s monthly rate. Upgrade when you need the extra features.

Team adds a branded customer portal where customers can chat directly with your AI agent, plus advanced analytics. These are the package differences for now.

A monthly AI allowance is included, and there is no separate charge for each AI-resolved issue. Allowance amounts and usage terms are being finalized. Unlimited tickets does not mean unlimited AI usage.

Yes. Review AI proposals before sending, choose which work can run automatically, and bring a person into requests that need their judgment.

Business is coming soon at $120 USD per human agent per month. Package details and availability will be announced later.

Built for real teams. Priced for real life.

Your next chapter of support starts on fairer terms.

Unlimited tickets. Included AI allowance. No fee per resolution.

Explore plans