NovaicoNovaico

Support software that
actually gets work done.

AI that triages, drafts, and resolves—so your team handles more with less effort.

See how it works

Ticket arrives

AI analyzes

Team reviews

Response sent

AI Analysis

Priority

P1
94%

Sentiment

Frustrated

Status

Waiting on us

KB Matches

3 articles

What makes Novaico different

EFFICIENCY

AI handles routine work automatically. Your team focuses on complex cases that need human judgment.

TRANSPARENCY

Every action shows confidence scores. You see exactly what AI did and why.

RELIABILITY

Tested like infrastructure. Consistent behavior across every ticket. No surprises.

See AI in action

Watch analysis unfold in real-time

Every insight is surfaced with confidence scores—so you always know why.

SA

Sarah Anderson

sarah@acme.io • Acme Corp

#TKT-28475 min ago

Integration broken AGAIN

This is the third time this week. Our team is completely blocked and we have a demo tomorrow. This needs to be fixed immediately.

I'm frustrated that the API connection keeps dropping. Can someone please look into this urgently?

IntegrationAPI

Tone detected

—
—%

Urgency inferred

—
—%

Priority suggested

—
—%

Queue status

—
—%

Overall confidence

AI ready to process this ticket

—%

How it works

From ticket to resolution—AI handles the routine, your team handles the rest.

01

Ticket arrives

Customer submits via email, portal, or chat. Novaico captures it instantly.

02

AI processes

Classifies priority, drafts a response, and routes to the right queue automatically.

  • Auto-priority
  • Draft ready
  • KB matches
  • Smart routing
03

Team reviews

Send the AI draft, refine it, or handle complex cases personally.

  • Send draft
  • Quick edit
  • Escalate
  • Add context
HUMAN TOUCH
04

Resolution logged

Customer gets a reply. AI learns from the outcome for next time.

Novaico ticket overview interface showing the 5-column kanban board

AI-informed priorities visible before you open a ticket.

AI that understands context

Every ticket is analyzed for tone, urgency, and actionable insights.

SA

sarah@acme.com

5 minutes ago

Integration broken AGAIN

This is the third time this week. Our team is completely blocked and we have a demo tomorrow. This needs to be fixed immediately. I'm frustrated that the integration broken keeps happening.

AI Analysis

AI detected urgency signals: "third time", "completely blocked", "immediately". Customer sentiment is frustrated with high urgency.

Frustration:
87%

AI Reply Generation

AI drafts replies using your knowledge base

AI combines ticket details, KB articles, and linked issues to produce ready-to-send responses.

Ticket context
  • Customer history
  • Current issue
  • Priority level
KB articles
  • 3 relevant matches
  • API troubleshooting
  • Integration guide
Jira issues
  • PROD-1234 linked
  • Known issue
  • Fix in progress
AI DraftConfidence: 91%
Generating draft...

Full context, one view

The ticket thread shows the complete conversation alongside AI suggestions, linked issues, and relevant KB articles. Your team sees everything needed to respond accurately—without switching tabs.

AI drafts, your team refines when needed.

Ticket thread with AI suggestions

Built for teams who need AI they can rely on

Every action is logged. Confidence scores are visible. Oversight is available when you want it.

Confidence scores

Every AI suggestion shows how certain it is. Low confidence triggers human review.

0%

Audit trail

Every action logged—who, what, when, why. Fully exportable and searchable.

14:32:01 draft_generated user:a1b2c3

14:32:15 draft_edited user:a1b2c3

14:32:28 response_sent ticket:t789

Tested behavior

AI responses validated against regression suites. 847+ tests run on every deploy.

0 tests passing

Every AI action includes a confidence score. When AI is uncertain, you see it. When agents correct predictions, the system learns. Visible, accountable intelligence that improves with your team's feedback.

Full audit trail. Configurable oversight when you need it.

AI confidence tracking

Analytics

See where you stand at a glance

Track ticket volumes, response times, and resolution trends. Drill down to spot patterns and identify what needs attention.

Team performance insights

Deltas and trends—not dashboards for dashboards' sake.

Integrations

Messages arrive from everywhere. Decisions happen here.

Connect Gmail for email-to-ticket conversion. Link GitHub for code context. Sync with Jira for issue tracking. AI pulls relevant information automatically.

  • Gmail OAuth integration
  • GitHub repository indexing
  • Jira issue linking
Integration settings

A support experience your customers will appreciate

Customers get instant answers from AI chat. Complex issues route to your team automatically.

Customer Portal
My Tickets
#1234 Integration issueOpen
#1233 Password resetResolved
Knowledge Base

Getting Started Guide

API Documentation

AI Chat Assistant
How can I help you today?
How do I reset my API key?
I found an article that explains this: Resetting API Keys

What teams achieve with Novaico

0%

faster triage

0x

faster onboarding

0%

consistent responses

0%

fewer escalations

Zero

hidden costs

Full

audit trail

Predictable pricing. AI included.

Flat monthly fee. No per-seat charges. No surprise AI costs.

7-day free trial. No credit card required.

Starter

$149/month

For small teams getting started

  • Up to 5 team members
  • Unlimited tickets
  • AI triage & classification
  • Email inbox connection
  • Knowledge base

Team

$349/month

Full automation for growing teams

  • Up to 15 team members
  • AI reply generation
  • Customer portal
  • GitHub & Jira integration
  • Advanced analytics

Business

$699/month

For larger operations

  • Unlimited team members
  • Multiple brands/mailboxes
  • Custom integrations
  • Dedicated support
  • SLA guarantee
See full pricing details

See the difference in your first week

Start a 7-day trial. Connect your inbox.

Watch AI handle triage while your team focuses on what matters.

Questions? hello@novaico.com