Ava Morgan
Invite our project teamInvite a teammate
Assigned to you✓ Resolved
THE NOVAICO WORKSPACE
The whole picture. A better way to help.
Bring tickets, knowledge, AI and collaboration together. Professional support tools, priced for small and growing businesses.
A SHARED VIEW OF THE WORK
Every request has a place.
See what is new, what is waiting, and what your team has resolved. Keep ownership clear and customer context close as work moves across your board.
Issues
New
ClosedResolved
Leo Chen
My report export is stuckExport is stuck
Assigned to you
Maya Patel
Please update our invoice
Assigned to you
Emma Brooks
Workspace access restoredAccess restored
Closed by your team
SERIOUS TOOLS. EVERYDAY HELP.
There’s a lot behind a good answer.
The right knowledge. A colleague who understands the problem. A conversation that stays together from start to finish.
WORK TOGETHER
The right person. Already in the loop.
Assign a request, share a private note, and bring in the person who knows. Your customer’s conversation and your team’s context stay connected.
The right person, with context
My report export is stuckLeo Chen
Leo Chen
My export keeps stopping at 80%.
NovaAI agent
Private note
Export stops at 80%. Screenshot attached.
Visible to your team only
Maya
Support teammate
Hi Leo, I have the details. Let’s work through this together.
KNOWLEDGE THAT GROWS WITH YOU
Solve it once. Start closer next time.
Turn useful resolutions into knowledge drafts. Your team reviews before publishing, giving people and AI a better starting point for the next question.
Useful answers, ready to reuse
Report export completed
Leo Chen
KNOWLEDGE DRAFTNeeds review
Troubleshooting report exports
A useful starting point from a resolved issue.
Emma reviews before publishing.
Your team has the final word.CONNECTED TO YOUR WORK
Keep the tools. Bring the context.
From customer messages to meetings and engineering work, connect the tools your team already relies on.
Gmail
Bring customer email into your support workspace.
Slack
Keep ticket conversations connected to Slack threads.
WhatsApp Business
Receive and reply to customer WhatsApp messages.
GitHub
Let AI find relevant context in your connected codebase.
Jira
Create and link Jira issues directly from support tickets.
Zoom
Create meetings from tickets and share links with customers.
TeamViewer
Start remote support sessions directly from tickets.
Google Calendar
Sync scheduled meetings and send customer invites.
FIND THE WORDS
Support that speaks their language.
Read requests in your language and reply in your customer’s, with the original available when you need it. Keep the meaning and the conversation together.
A conversation across languages
Leo Chen
Original · German
Mein Export bleibt bei 80 % stehen.
English translation
My export gets stuck at 80%.
Maya
Your reply · English
Let’s check it together on a call.
Customer receives · German
Lass uns das gemeinsam am Telefon prüfen.
MAKE A CONNECTION
Sometimes, a call is better.
Call your customer and work through the issue together. Keep the linked ticket and your notes close at hand, so a phone conversation remains part of the support story.
Sometimes, a call is better
Linked ticket · #1042
My report export is stuckExport is stuck
Leo Chen
Outbound call
Leo Chen
Customer · Cedar Studio
Calling…● Connected
00:08
Maya · Support teammate
Call notes
Checking the export together.
Notes by Maya
ADVANCED ANALYTICS · TEAM FEATURE
Know where the work needs you.
Follow ticket flow, response and resolution times, and team activity. Find the places where your attention can make a difference.
Support overviewSample month
Created273
Resolved255
Open backlog24
Ticket flow
Created Resolved
Median first response18 min
Median resolution2 h 10 min
Views for the work you manageTeam · Email · Chat
A SHARED FOUNDATION
The tools you need to do good work.
Starter and Team share their core workspace and AI policy. Team adds the customer portal with direct AI chat and advanced analytics.
- Unlimited tickets every month
- No minimum or maximum team size
- Included monthly AI allowance; no fee per resolution
- Shared inbox and team collaboration
- AI triage, draft replies and eligible ticket resolution
- Knowledge management
- Integrations, including GitHub and Jira
- Runbooks and automation
Illustrative product scenes with fictional conversations.
Room for your whole team
Great support. A fair place to start.
Give your people the tools to help. Let your features decide your plan.
Explore plans