The support flow
From arrival to resolution
Every ticket follows a clear path. AI handles the routine. Your team focuses on what matters.
Ticket arrives
Email, portal, or chat — one queue
AI processes
Priority set, category assigned
Draft ready
Reply generated from context
Team responds
Send, refine, or escalate
Customer resolved
Response sent, AI learns
The result: Faster resolution. Less manual work. Happier customers.
Built-in AI
AI capabilities included in every plan
Not a separate add-on. Not a per-seat charge. AI automation built directly into the product.
Automatic priority & routing
Detects frustration, urgency, and time sensitivity. Sets priority and routes to the right queue.
→ Critical issues get attention immediately.
Category assignment
Bug report, feature request, how-to question, or account issue — assigned automatically.
→ Tickets land in the right queue without manual triage.
Queue status tracking
Detects whether a ticket is waiting on your team or waiting on the customer.
→ Clear visibility into who owes whom a response.
Context retrieval
Surfaces KB articles, Jira issues, and similar resolved tickets alongside each request.
→ All relevant information in one view.
Draft reply generation
Creates ready-to-send responses using ticket context, KB content, and past solutions.
→ Send directly or refine as needed.
Transparency built in
Confidence as a first-class signal
Every AI suggestion shows how certain the system is. When confidence is low, the system says so.
Category
Priority
Sentiment
If the AI isn't sure, it says so.
Your team always knows when to trust the suggestion and when to verify.
The difference
Built differently from the start
Simple pricing. Real automation. No hidden costs.
Other tools
Charge extra for AI features
Price per seat with hidden AI costs
Train on your data to improve their model
Mix context between customers
Hide uncertainty behind confident language
Novaico
AI included in every plan, no add-ons
Flat monthly pricing, predictable costs
Your data stays yours — no model training
Strict tenant isolation, always
Confidence scores shown for every action
AI handles the routine.
Your team handles what matters.
Complex issues need human judgment. Routine issues don't. Novaico automates what can be automated, so your team focuses on customers who need personal attention.
Architecture
Tenant isolation by design
Your data is yours. It never mixes with other customers. It never trains our models.
Isolated storage
Each tenant's data is logically separated. No queries cross boundaries.
Scoped AI context
AI only sees your tenant's KB, tickets, and code. Never another customer's.
No training
Your conversations don't improve our models. Your data stays operational only.