Ava Morgan
How do I invite our project team?How do I invite a teammate?
AI WITH A PURPOSE
Capable AI. Human control.
Powerful models are a starting point. Useful knowledge, configured policies and a clear path to a person make them part of good support.
ASSIST, REVIEW, RESOLVE
Your team sets the boundaries.
Novaico’s Autonomous Resolution Engine can propose replies or resolve eligible tickets. Start with human review and choose which work can run automatically under your policies.
A helpful answer
Nova
AI agent
Open Team settings, choose Invite teammate, and enter their email address.
Source: Inviting your teamTeam setup guide
Ava Morgan
That worked, thank you!
Non-portal AI capabilities are shared by Starter and Team. Direct customer AI chat in the portal is a Team feature.
Knowledge comes first
Relevant articles, earlier support conversations and connected engineering sources can help explain a request. Keep that knowledge accurate so your people and AI have useful context.
Automation has boundaries
Configure which work is eligible for automation. Use human review and handoff where a request needs attention from your team.
Intelligence serves the task
Novaico uses capable AI models across reasoning, replies and classification. Model selection is task-based; buying Team does not unlock a different intelligence tier.
A CLEAR PATH TO A PERSON
Your team has the final word.
Some requests need judgment and experience. Keep the conversation and private context together when a person takes over.
The right person, with context
My report export is stuckLeo Chen
Leo Chen
My export keeps stopping at 80%.
NovaAI agent
Private note
Export stops at 80%. Screenshot attached.
Visible to your team only
Maya
Support teammate
Hi Leo, I have the details. Let’s work through this together.
Fair pricing includes clear AI terms.
Starter and Team include a monthly AI allowance, with no fee per resolution. The allowance limits and what happens when they are reached will be published before enrollment opens. See the pricing details
Room for your whole team
Great support. A fair place to start.
Give your people the tools to help. Let your features decide your plan.
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