Starter
$35USD / human agent / month
Your shared workspace, knowledge base, and core AI tools.
Explore StarterSIMPLE PLANS, SHARED PRINCIPLES
Simple prices. Upgrade for features.
Pay per human agent on Starter and Team, with unlimited tickets and an included monthly AI allowance. Add the customer portal and advanced analytics when you need them.
Fair pricing
Upgrade for features.
Grow at your pace.
Unlimited tickets. Included monthly AI allowance. No fee per resolution.
Team
$75USD / human agent / month
Everything in Starter, plus:
- Customer portal with AI chat
- Advanced analytics
Business
Coming soon$120USD / human agent / month
Package details to follow.
Starter and Team: no minimum seats or team-size caps.
Compare plansAI allowance details will be shown before signup.
Starter
Shared support workspaceA complete support workspace for your whole team.
$35USD per human agent
billed monthly
billed monthly
- Unlimited tickets. No minimum seats.
- Included monthly AI allowance
- Integrations, runbooks + knowledge
Team
AI chat + advanced analyticsAdd customer portal AI chat and advanced analytics to your workspace.
$75USD per human agent
billed monthly
billed monthly
- Customer portal with direct AI chat
- Advanced analytics
- Unlimited tickets + included AI allowance
Business
Coming soonOur next feature package. Full details will be published before launch.
$120USD per human agent
per month
per month
Full feature details at launch.
Coming soon
A clear price needs clear terms.
Prices are per human agent per month. Starter and Team include a monthly AI allowance, with no fee per resolution. We will publish the allowance amount, what counts toward it, and what happens when it is used up before enrollment opens. Signup details are also being finalized.
SIDE BY SIDE
The same foundation. Two extra features.
Each human agent is billed at your plan’s rate. Upgrade when you need more features. Starter and Team share their support tools and AI allowance policy.
| Feature | Starter$35 / human agent / month | Team$75 / human agent / month |
|---|---|---|
| Unlimited tickets every month | Included | Included |
| No minimum or maximum team size | Included | Included |
| Included monthly AI allowance; no fee per resolution | Included | Included |
| Shared inbox and team collaboration | Included | Included |
| AI triage, draft replies and eligible ticket resolution | Included | Included |
| Knowledge management | Included | Included |
| Integrations, including GitHub and Jira | Included | Included |
| Runbooks and automation | Included | Included |
| Customer portal with direct AI chat | Not included | Included |
| Advanced analytics | Not included | Included |
CHOOSE STARTER
Your whole team, equipped.
For businesses that want a shared inbox, knowledge management, collaboration and AI assistance. No minimum seats, no headcount ceiling, and no monthly ticket cap.
CHOOSE TEAM
A closer customer experience.
Everything in Starter, plus your branded customer portal with direct AI chat and advanced analytics. Upgrade when either of these features helps your business.
CLEAR ANSWERS
A few fair questions.
Starter and Team have no monthly ticket cap. A busier inbox does not force a package upgrade.
Pricing is per human agent per month: $35 on Starter, $75 on Team, and $120 for Business when it launches. For example, three human agents on Starter cost $105 per month for the subscription. Starter and Team have no minimum seat commitment or maximum team size. Adding human agents changes your subscription total; it does not force a package upgrade.
No. Starter and Team include a monthly AI allowance, with no separate fee when AI resolves a ticket. We will publish the allowance amount, what counts toward it, and what happens when it is used up before signup opens.
Choose Starter for the shared support workspace. Choose Team when you need the customer portal with direct AI chat, or advanced analytics. These are the only two feature differences.
Yes. Use AI to assist your team or resolve eligible routine tickets within configured policies. Cases that need judgment can stay with a person.
Signup and the details of the included AI allowance are being finalized. This preview shows the packages; enrollment is not open from this page.
Room for your whole team
Great support. A fair place to start.
Give your people the tools to help. Let your features decide your plan.
Explore plans