Ava Morgan
Invite our project teamInvite a teammate
Assigned to you✓ Resolved
FROM QUESTION TO ANSWER
A clear path to a helpful answer.
Bring your requests, knowledge and people together. Start with a shared view of the work, then choose where AI can help.
01 · GET ORGANIZED
Connect your inbox. Bring your team.
Invite your colleagues, connect your customer messages, and organize incoming requests on a shared board. Starter and Team have no minimum seats or team-size caps, with pricing per human agent.
Issues
New
ClosedResolved
Leo Chen
My report export is stuckExport is stuck
Assigned to you
Maya Patel
Please update our invoice
Assigned to you
Emma Brooks
Workspace access restoredAccess restored
Closed by your team
02 · PUT KNOWLEDGE TO WORK
Give routine questions a useful answer.
Use your knowledge to help AI understand a request. Review proposed replies, or configure eligible work for automatic resolution under your policies.
A helpful answer
Ava Morgan
How do I invite our project team?How do I invite a teammate?
Nova
AI agent
Open Team settings, choose Invite teammate, and enter their email address.
Source: Inviting your teamTeam setup guide
Ava Morgan
That worked, thank you!
Automation should leave room for judgment.
A useful answer matters. So does recognizing when your customer needs a person. Your team decides where that boundary belongs.
03 · BRING IN A PERSON
Pick up the conversation, with the context.
Keep the request, internal notes and ownership together. A teammate can see what has happened and continue helping without starting from scratch.
The right person, with context
My report export is stuckLeo Chen
Leo Chen
My export keeps stopping at 80%.
NovaAI agent
Private note
Export stops at 80%. Screenshot attached.
Visible to your team only
Maya
Support teammate
Hi Leo, I have the details. Let’s work through this together.
04 · KEEP WHAT YOU LEARN
Make the next answer easier to find.
Turn useful resolutions into knowledge drafts. Review and publish the ones that will help your team and customers next time.
Useful answers, ready to reuse
Report export completed
Leo Chen
KNOWLEDGE DRAFTNeeds review
Troubleshooting report exports
A useful starting point from a resolved issue.
Emma reviews before publishing.
Your team has the final word.Choose your channels
Connect email and messaging, work across languages, and call customers when a conversation will help.
Add a customer portal
With Team, give customers direct AI chat and ticket updates in a portal that feels like your business.
Upgrade for features
Keep the same plan as your team grows. Add the portal and advanced analytics when those capabilities fit your work.
Illustrative product scenes with fictional conversations.
Room for your whole team
Great support. A fair place to start.
Give your people the tools to help. Let your features decide your plan.
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