Find a helpful guide
Bring published knowledge into the customer experience so familiar questions have a useful starting point.
INCLUDED WITH TEAM
A little closer to your customers.
Give customers a place that feels like your business. Your branded portal brings helpful knowledge, direct AI chat and ticket updates together.
YOUR BRAND, YOUR CUSTOMER EXPERIENCE
An answer is a good place to start.
Let customers ask a question in their own words and get help from AI using your company knowledge. When they need a person, keep the conversation connected to your team.
Customer portal with direct AI chat is included with Team and is not part of Starter.
c.Cedar Support
Your questions, welcome.
Let’s get you settled in.
Explore the help center
MayaAI support agent
Hi! Where can I find the setup guide?
Maya · AI agentHi Jordan! Here’s the guide to help you get started. It covers your workspace setup and inviting your team.Getting started guide
Need more help? Create a ticket for the team.
Make it feel like your business
Team featureUseful technology.
Useful technology.
A human connection.
Make routine answers easier to find and give your people more room for conversations that need care. Advanced analytics helps your team understand the support experience.
Follow a request
Give customers a branded place to see their own conversations and ticket updates.
Reach a person
AI is part of the support experience. Your team remains available for the cases that need personal attention.
A CONVERSATION THAT FEELS NATURAL
Find the words. Keep the connection.
Help customers in their language, with the original message available to your team. Translation is part of the shared support toolkit on Starter and Team.
A conversation across languages
Leo Chen
Original · German
Mein Export bleibt bei 80 % stehen.
English translation
My export gets stuck at 80%.
Maya
Your reply · English
Let’s check it together on a call.
Customer receives · German
Lass uns das gemeinsam am Telefon prüfen.
WHEN TALKING HELPS
A real conversation can make the difference.
Call a customer from your support workflow and keep the related ticket and notes together. Outbound calling is part of your core support workspace.
Sometimes, a call is better
Linked ticket · #1042
My report export is stuckExport is stuck
Leo Chen
Outbound call
Leo Chen
Customer · Cedar Studio
Calling…● Connected
00:08
Maya · Support teammate
Call notes
Checking the export together.
Notes by Maya
Room for your whole team
Great support. A fair place to start.
Give your people the tools to help. Let your features decide your plan.
Explore plans