Customer experience
What your customers experience
A clean, branded support portal that gives customers clarity — not confusion.
Your Company
Support Center
Getting Started
Billing & Plans
Technical Help
Branding
Your brand, not ours
Your custom domain (support.yourcompany.com)
Your logo, colors, and visual identity
No Novaico branding visible to customers
Matches your product's tone and voice
Branding settings preview
Company Logo
yourlogo.svg
Primary Color
Accent Color
Custom Domain
support.yourcompany.com
Ticket submission
Asking for help feels simple
Customers describe their issue in their own words. No mandatory chatbot interactions. No endless dropdowns. Just a clear form that respects their time.
Status transparency
Customers always know what's happening
Clear status reduces follow-ups — and builds trust.
My Requests
Export feature not working
How do I set up SSO?
Billing question about annual plan
Knowledge base
Answers before frustration sets in
Customers can help themselves — or talk to your team. Both are valid paths. Self-service is empowerment, not deflection.
Important: The knowledge base never blocks access to human support. It's there when customers want it, not as a gate.
Suggested articles
How to export your data
1,234 views
Setting up SSO with your identity provider
892 views
Understanding your billing cycle
756 views
Was this article helpful?
How do I export my data as a CSV file?
You can export your data by going to Settings → Data → Export. Select CSV as your format and choose which data to include.
Source: How to export your data
Optional AI chat
AI when it helps — humans when it matters
The AI assistant answers questions using your knowledge base — not guesses. And it never blocks customers from reaching your team.
Access control
Access on your terms
Choose who can access your support portal and how.
Public
Anyone can submit requests
Account required
Customers must sign up first
Domain restricted
Only @yourcompany.com emails
Invite only
Manual customer approval